jili9 Privacy Policy

Introduction

jili9 ("we," "us," or "our") operates the online gaming platform available at jili9.app and its associated mobile applications (collectively, "the Platform"). We are committed to protecting the privacy and security of our users' personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy explains what personal data we collect from users, how we use that data, who we share it with, and what rights you have regarding your personal information. This policy applies to all users of the jili9 Platform, including visitors who browse without registering, registered account holders, and anyone who interacts with our customer support or marketing communications.

By accessing or using the jili9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Privacy Policy, you must immediately cease using the Platform.

Information We Collect

2.1 Information You Provide Directly

When you register for a jili9 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username and encrypted password.
• Financial Information: Payment method details (GCash number, PayMaya account, bank account information), transaction history, deposit and withdrawal records.
• Verification Documents: Government-issued ID (passport, driver's license, national ID), proof of address (utility bills, bank statements), and selfie photos for identity verification purposes.

2.2 Information Collected Automatically

When you use the jili9 Platform, we automatically collect certain technical and usage data:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and navigation paths.
• Location Data: IP address, approximate geographic location based on IP address.
• Communication Records: Customer support chat logs, email correspondence, and phone call recordings (with your consent).

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention services, and game providers. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal obligations.

How We Use Your Data

jili9 uses your personal data for the following purposes:

• Account Management: To create and maintain your jili9 account, authenticate your identity, and provide customer support.
• Transaction Processing: To process deposits, withdrawals, and gaming transactions, and to maintain accurate financial records.
• Legal Compliance: To comply with Philippine anti-money laundering laws, tax regulations, age verification requirements, and other legal obligations.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• Service Improvement: To analyze usage patterns, improve Platform functionality, develop new features, and enhance user experience.
• Marketing Communications: To send promotional offers, bonuses, newsletters, and other marketing materials (with your consent, which you may withdraw at any time).
• Responsible Gaming: To monitor gambling behavior, identify problem gambling patterns, and enforce deposit limits and self-exclusion requests.

We process your personal data based on the following legal grounds: (a) performance of our contract with you (Terms and Conditions), (b) compliance with legal obligations, (c) legitimate business interests (fraud prevention, service improvement), and (d) your explicit consent (marketing communications).

Data Sharing & Disclosure

4.1 Service Providers

jili9 shares your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game providers, identity verification services, cloud hosting providers, customer support platforms, and marketing automation tools. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Obligations

We may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required by Philippine law, including compliance with anti-money laundering regulations, tax reporting obligations, court orders, subpoenas, or other legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organization. You will be notified of any such transfer via email or prominent notice on the Platform.

4.4 No Data Selling

jili9 does not sell, rent, or trade your personal information to third-party marketers, advertisers, or data brokers. Your data is used solely for the purposes described in this Privacy Policy.

Cookies & Tracking Technologies

jili9 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences, authenticate your session, analyze usage patterns, and deliver personalized content.

5.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality, including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with the Platform and identify areas for improvement.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent).

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain Platform features. For more information, visit your browser's help documentation.

Data Security Measures

jili9 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Secure Storage: Personal data is stored on secure servers located in certified data centers with physical access controls, surveillance systems, and environmental safeguards.
• Access Controls: Employee access to personal data is restricted on a need-to-know basis and protected by multi-factor authentication.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches.

While we strive to protect your personal data, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data for marketing purposes or other legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent for marketing communications or other optional data processing activities at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that certain data retention obligations may prevent us from immediately deleting all of your personal data.

Data Retention

jili9 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 5 years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction Records: Retained for 7 years after the transaction date, as required by tax and financial reporting laws.
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity, whichever comes first.
• Support Communications: Retained for 3 years after the last interaction for quality assurance and dispute resolution purposes.

After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

Children's Privacy

The jili9 Platform is intended exclusively for users who are at least 21 years of age, as required by Philippine law for participation in casino-style gambling activities. We do not knowingly collect personal data from individuals under 21 years of age.

If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on jili9, please contact us immediately at [email protected].

International Data Transfers

Your personal data may be transferred to and processed in countries outside the Philippines, including jurisdictions where our service providers, game providers, or cloud hosting infrastructure are located. These countries may have data protection laws that differ from Philippine law.

When we transfer your personal data internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We require all third-party recipients to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

The jili9 Platform may contain links to third-party websites, including game providers, payment processors, and social media platforms. This Privacy Policy applies only to the jili9 Platform and does not cover third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. Clicking on third-party links is at your own risk.

Changes to This Privacy Policy

jili9 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Changes will be effective immediately upon posting to the Platform, and the "Last Updated" date at the top of this document will be revised accordingly.

We will notify you of material changes to this Privacy Policy via email or prominent notice on the Platform. Your continued use of jili9 after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jili9 Platform

We will respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.